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Support & Help

Grown-ups: send us a note about a game that isn't working, your family account, or anything about your child's safety and privacy. We read every message and reply by email, usually within 2 business days.

Please use a grown-up's email address — never a child's.

Please don't include a child's full name, address, school, or photos.

Child safety comes first

If you believe a child's information was shared or collected in error, write "Child safety" in your message and we will treat it as urgent. You can also read our Privacy & Child Safety Policy and Terms & Conditions.